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Barrier-free accessibility

This declaration of accessibility covers the websites of hvv Hamburger Verkehrsverbund GmbH published under The declaration was issued on 28.04.2023.

As a public body in the meaning of Directive (EU) 2016/2102, we make every effort to make our website accessible in compliance with the provisions of the Hamburg Law on Equal Opportunities for People with Disabilities (Behindertengleichstellungsgesetz), in the following referred to as HmbBGG, as well as the Hamburg Barrier-free Information Technology Ordinance (BITV), (Barrierefreien Informationstechnik-Verordnung), in the following referred to as HmbBITVO.

Status of compliance with requirements

The requirements for barrier-free accessibility are set out in §1 HmbBITVO in conjunction with §§ 3 Pars. 1-4 and §4 of the Federal German BITV, which was enacted on the basis of §11 HmbBGG.

The website was published on 03.04.2023 and checked for compliance with barrier-free accessibility by means of the browser plug-in "Wave”. This is included in the list of checking tools under

Barrier-free accessibility of products and services

The website was checked for compliance with the requirements of Standard WCAG 2.1, Category AA.

The result of this check is that the website is partly barrier-free accessible.

Non-accessible areas

There is a barrier in the category Technology/ Layout/ Usability: The text on the tabs in the main menu as well as some links to the details of the partners have a contrast ratio less than 4.5:1

Due to the need to ensure consistency in the appearance of the website and the very minor deviation from the target value, we consider the restriction involved here to be minimal and thus the deviation acceptable.

Arbitration procedure

If you feel that you are being discriminated against by the insufficient level of barrier-free accessibility of the design, you can contact the arbitration board provided according to §13 a HmbBGG. The arbitration board has the task of providing support in reaching an out-of-court resolution of disputes on the subject of barrier-free accessibility between persons with a disability and public bodies. The arbitration procedure is free of charge. There is no need to involve legal counsel.

Schlichtungsstelle HmbBGG
c/o Öffentliche Rechtsauskunft- und Vergleichsstelle (ÖRA)
Dammtorstraße 14, 20354 Hamburg

either by post to the address given above or by email to

You can find further information on the arbitration board here: